Order Information


1. Shipping Information

· All products are shipped from Korea.

  • The shipping cost from Korea to the destination country is measured.

  • All orders are processed within 5 business days (excluding weekends and Korean public holidays).
    The longer processing time is due to the transition from local logistics to international shipping, during which tracking numbers are not yet available.
    Tracking becomes available 2–3 days after the tracking number is issued.

  • Post box delivery is not possible.

Basic packets are sent randomly, such as USPS, Post Office Courier, FedEx, and DHL.


2. Import tariff information

- Import duties and taxes are not included in the item price. These costs are the buyer's responsibility.
-However, if you ask for 1:1 consultation about import tariffs, we will guide you in detail!


3. Dangerous Goods

- Different countries have different policies on hazardous product issues. KRKOCO Shop is not responsible for providing this information, so it is the customer's responsibility to ensure that the purchased product is harmful.
-If you request a 1:1 consultation, we will provide you with detailed information.

 


4. Refusal of customs clearance


- Buyers are responsible for tax denials, prohibited items, and any other customs-related issues, and buyers are obliged to familiarize themselves with the customs policies of the shipping country.
- Therefore, KRkoco Shop is not responsible for any problems caused by customs clearance refusal. Return shipping costs are to be borne by the buyer.


5. Transportation accidents

The courier's official result must be notified to KRKOCOShop.

 

 



6. Return Not Received

If the item is returned due to non-arrival, the customer is responsible for the shipping cost.

 

 

7. Delivery check



EMS Tracking
https://ems.epost.go.kr/front.Tracking01Eng.postal

Tracking via ship24
https://www.ship24.com/ko/couriers/ems-tracking

8.Regarding shipping packaging


To prevent overdelivery cost due to volume
We open the product packaging and send it to you
If you don't want it, you have to pay an additional shipping fee due to the volume.

Please consider and take into account that our store is the lowest price. Thank you.

Generally, unless it is a large item, it is not opened.




Do I have to pay customs duties on my shipment?

When ordering from krkoco

Customers are fully responsible for any of customs related issues, such as Customs Taxes, Import Taxes, Value added Taxes, and so on.

Customers are required to pay charges such as customs fee, service fee, administration fee, warehousing fee whatsoever related with customs.

Customs issues vary by countries, so customers need to contact local customs office for detailed information to avoid potential problem

 

what happens if there are banned items in my shipment?




Customers should contact their local customs office for information concerning banned items in their countries. We are required by law to declare our shipments according to their actual content and value.  
We cannot entertain requests to alter declaration values and/or content of shipments.  If for any reason your local customs authorities confiscate any items from your order, 
is not responsible for reshipment or refund regarding the confiscated item(s).
 

will i receive a refund if i refuse the shipment when it is delivered to me?




If customers refuse a package due to customs issues, including refusal to pay customs tax or duties, failure to provide requested documents, or other related issues, we will not be responsible for any refund or reshipment of the refused package.
 

Contact Us
If you need assistance, please contact us using the contact information below.

  • wechat: justmulti
  • info@krkoco.com
  • (WECHAT/WHATSAPP/LINE)