Refund policy

1. Request for return must be made within 14 business days from the date of order receipt.

- Please consult with the order number through the chatbot.
- If there is no defect in the product, the consumer must pay the shipping cost when returning the product.
- To prevent intentional damage, you must attach photos and videos.
- Headquarters cannot be held responsible for lost items during return shipping.


- Return address
Postal Code 22311
#401, 26, Jayuwonseo-ro 37beon-gil, Jung-gu, Incheon
justmulti1995@gmail.com

1. Shipping Information

·All products are shipped from Korea.
- The shipping cost from Korea to the destination country is measured.
- All orders are processed within 72 hours.
- Post box delivery is not possible.
-Customs and taxes are not included.
-Large items are shipped as bulk products.

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2. Import tariff information

- Import duties and taxes are not included in the item price. These costs are the buyer's responsibility.
-However, if you ask for 1:1 consultation about import tariffs, we will guide you in detail!


3. Dangerous Goods
- Different countries have different policies on hazardous product issues. KRKOCO Shop is not responsible for providing this information, so it is the customer's responsibility to ensure that the purchased product is harmful.
-If you request a 1:1 consultation, we will provide you with detailed information.


4. Refusal of customs clearance
- Buyers are responsible for tax denials, prohibited items, and any other customs-related issues, and buyers are obliged to familiarize themselves with the customs policies of the shipping country.
- Therefore, KRkoco Shop is not responsible for any problems caused by customs clearance refusal. Return shipping costs are to be borne by the buyer.

5. Transportation accidents
The courier's official result must be notified to KRKOCOShop.


6.. Return Not Received

If the item is returned due to non-arrival, the customer is responsible for the shipping cost.

7. Delivery Confirmation


EMS Tracking
https://ems.epost.go.kr/front.Tracking01Eng.postal

Tracking via ship24
https://www.ship24.com/en/couriers/ems-tracking

 

 

8. Delivery to these countries is possible.

Australia
Brazil
Canada,
China,
France,
Germany,
Hong Kong,
Indonesia,
Japan,
Malaysia,
New Zealand,
the Philippines,
Russia,
Singapore,
Spain,
Thailand,
the United States,
Vietnam
CAMBODIA
LAO PEOPLE'S DEM REP
MACAO(CHINA)
MONGOLIA
MYANMAR
BANGLADESH
BHUTAN
BRUNEI DARUSSALAM
India
MALDIVES
NEPAL
SRI LANKA
ALBANIA(알바니아)
ARMENIA(아르메니아)
AUSTRIA(오스트리아)
AZERBAIJAN(아제르바이잔)
BAHRAIN(바레인)
BELARUS(벨라루스)
BELGIUM(벨기에)
BULGARIA(REP)(불가리아)
Bosnia and Herzegovina(보스니아헤르체코비나)
CROATIA(크로아티아)
CYPRUS(사이프러스)
CZECH REP(체코)
DENMARK(덴마크)
ESTONIA(에스토니아)
FINLAND(핀란드)
GEORGIA(조지아)
GREECE(그리스)
HUNGARY(REP)(헝가리)
IRAN(ISLAMIC REP)(이란)
IRELAND(아일란드(에이레))
ISRAEL(이스라엘)
JORDAN(요르단)
KAZAKHSTAN(카자흐스탄)
LATVIA(라트비아)
LUXEMBOURG(룩셈부르크)
NETHERLANDS(네덜란드(네델란드))
NORTH MACEDONIA(북마케도니아)
NORWAY(노르웨이)
OMAN(오만)
PAKISTAN(파키스탄)
POLAND(REP)(폴란드)
PORTUGAL(포르투갈)
QATAR(카타르)
ROMANIA(루마니아)
SAUDI ARABIA(사우디아라비아)
SLOVAKIA(슬로바키아)
SLOVENIA(슬로베니아)
SWEDEN(스웨덴)
SWITZERLAND(스위스)
TURKEY(터키)
UKRAINE(우크라이나)
UZBEKISTAN(우즈베크)
ALGERIA(알제리)
ARGENTINA(아르헨티나)
BOTSWANA(보츠와나)
CAPE VERDE(카보베르데)
CHILE(칠레)
COSTA RICA(코스타리카)
CUBA(쿠바)
CURACAO(퀴라소)
DJIBOUTI(지부티)
DOMINICAN REPUBLIC(도미니카공화국)
ECUADOR(에콰도르)
EGYPT(이집트)
ETHIOPIA(에티오피아)
FIJI(피지)
KENYA(케냐)
MAURITIUS(모리셔스)
MEXICO(멕시코)
MOROCCO(모로코)
MOZAMBIQUE(모잠비크)
PANAMA(REP)(파나마)
PERU(페루)
RWANDA(르완다)
TANZANIA(UNITED REP)(탄자니아)
TUNISIA(튀니지)
ZAMBIA