Shipping information

1. Shipping Information

  • All products are shipped from Korea.
  • Shipping fees are calculated based on the destination country.
  • All orders are processed within 5 business days (excluding weekends and Korean public holidays).
    Processing time may be extended due to transition from local logistics to international shipping, during which tracking numbers may not be immediately available.
    Tracking becomes available 2–3 days after issuance.
  • Delivery to P.O. Boxes is not available.
  • Shipments may be delivered via USPS, Korea Post, FedEx, or DHL — carriers are assigned randomly.

2. Import Tariff Information

  • Import duties and taxes are not included in the product price.
  • These fees are the responsibility of the buyer.
  • If you need assistance estimating customs duties, feel free to contact us for a 1:1 consultation.

3. Dangerous Goods

  • Each country has different regulations regarding hazardous materials.
  • It is the buyer’s responsibility to ensure that the purchased product is not restricted in their country.
  • We’re happy to provide guidance through a 1:1 consultation if needed.

4. Customs Clearance Refusals

  • Buyers are responsible for all customs-related issues including tax refusal, restricted items, or failed clearance.
  • KRKOCO is not responsible for any issues arising from customs clearance refusals. Return shipping costs in such cases must be borne by the buyer.

5. Transportation Accidents

  • Please provide the official courier report in the event of a delivery incident.

6. Return Due to Non-Arrival

  • If an item is returned due to non-arrival or delivery failure, the customer is responsible for all shipping costs.

7. Delivery Tracking

8. Shipping Packaging

  • All items are safely and securely packed to ensure protection during international shipping.

 

Certain packages categorized as CC or TD (category) or some special offers may have packaging that is too large. In such cases, the packaging may be dismantled and repacked separately.

If the customer does not agree to this, additional shipping costs will need to be paid.

For international shipping, costs are based not only on weight but also on volumetric weight, which can result in shipping fees being two to three times higher.

 

 

9.We sell only genuine products.

We only sell genuine products.
Please order with confidence.