Our store sells only genuine products.
Our store sells only genuine products.
Hello, this is KRKOCO.
Our store started in Korea in 2017. Currently, we focus on selling online. We are operated by a Hong Kong corporation to support various payment methods.
Below are answers to frequently asked questions from our customers.
- Does KRKOCO sell genuine products?
Yes, we only sell genuine products, so you can order with confidence. EXIMBAY and Shopify Payments only support genuine product sellers. Therefore, we only sell genuine products.
- How long does shipping take?
We only ship products by air, but the delivery time can vary by region. It takes a minimum of 1 week to a maximum of 2-3 weeks. However, most deliveries are completed within 2 weeks. In war zones or areas with logistical issues, it can take more than a month.
- How long does it take to process an order?
You will receive a trackable shipping number within 4 days of placing your order. It takes 3 days to hand over the item to the airline, so please consider this period. Therefore, don't worry if you don't receive a tracking number immediately after placing your order.
- Are customs duties applicable?
In some countries, customs duties may apply. We can split shipments into multiple packages to avoid customs duties. Please contact us via real-time chat for information on customs duties.
- Do you offer membership?
Yes, we do. Upon your first order, we invite customers to a private group. The private group provides various promotional benefits.
- Is real-time chat support available 24 hours?
Since real-time chat support is handled by people, we try to respond at any time based on GMT 9:00 (Seoul time). However, as we also have sleeping hours, responses may be delayed during the early morning hours in GMT Seoul time. Please use WhatsApp and real-time chat functions!
- For any other inquiries, please contact us in real-time. Thank you.
