Delivery Information
1. Shipping information
·All products are shipped from Korea.
- Shipping cost from Korea to destination country is measured.
- All orders will be processed within 72 hours.
- Unable to ship to mailbox.
2. Information on import duties
- Import duties and taxes are not included in the price of the item.These charges are the buyer's responsibility.Some carriers do not ship to mailboxes.
- Orders are subject to recognition of the policies of countries subject to import duties, and Coco Shop is responsible for shipping only.
If you let us know the country you are receiving the shipment in 1:1 chat, we will find the information and provide it to you.
3. Dangerous Goods
- Different countries have different policies on hazardous product issues. Since KOCOSHOP is not responsible for informing you of this information, the customer is responsible for verifying that the purchased product is harmful
You need to contact your local customs office.
If you let us know the country you are receiving the shipment in 1:1 chat, we will find the information and provide it to you.
4. Refusal of customs clearance
-The buyer is responsible for all matters related to tax refusal, prohibited items and other customs duties, and the buyer is obligated to be familiar with the customs policy for the country of delivery
- Therefore, KOCOSHOP is not responsible for all problems related to refusal of customs clearance.The returned shipping fee must be paid by the buyer.
If you let us know the country you are receiving the shipment in 1:1 chat, we will find the information and provide it to you.
5. Shipping accident
1. Refund will not proceed until the official result of the courier is notified to KOCOSHOP.
2. The customer must provide evidence of the problem.
6.. Return not received
If the package does not arrive and is returned, the shipping cost will be borne by the customer.
7. Delivery check
EMS Tracking
https://ems.epost.go.kr/front.Tracking01Eng.postal
Tracking via ship24
https://www.ship24.com/ko/couriers/ems-tracking
8.Regarding shipping packaging
To prevent overdelivery cost due to volume
We open the product and send it to you
To prevent overdelivery cost due to volume
We open the product and send it to you
If you don't want it, you have to pay an additional shipping fee due to the volume.
